If Cancelation occurs 24hrs before the tour date, then the customers get a full refund. If cancelation occurs after the 24hours you get a 50% refund, note any cancelation after 48 hours the customer is not eligible for a refund, Howevere they are to reschedule for anothe tour date. Rescheduling at a later date is based on the availability and space. You can only Reschedule a tour one time.

You can only Reschedule a tour one time. If you reschedule more than once customer is suceptible to paying additional fees.

If an individual decides to cancel during a tour, they do not qualify for a refund. However, if an individual falls ill during the tour they are allowed to get a partial refund if they decide to leave during the first 3 hours of the tour.

This rarely happens but if it does, contact us as soon as possible. If the mistake is our fault, we will give a one time 20% off credit for anyone you refer.